Electroplated Arrowheads With Golden Fish Earrings

Processing and Shipping Time

• All orders are processed and shipped within 7 to 10 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• During peak seasons or promotional events, processing times may be slightly delayed. We appreciate your patience and will notify you via email if any significant delay occurs.

• Same-day dispatch may be available for orders placed before the cut-off time, depending on product availability.

Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and shared after order confirmation, based on the weight of the products and delivery destination.

• Delivery timelines vary depending on your location and the shipping method selected.

Domestic Shipping (India):
Estimated delivery within 3 to 5 business days after dispatch.

International Shipping:
Estimated delivery within 7 to 14 business days after dispatch. Please note that customs clearance or international transit delays may affect delivery times.

Note: Any delays due to customs, natural events, or courier disruptions are beyond our control.

Incorrect Shipping Address

• It is the customer’s responsibility to provide an accurate shipping address at checkout.

• If you notice an error in your address, please contact us immediately at info@naturalagate.net.

• We have a short window to make corrections before shipment. Orders returned due to an incorrect address may incur a restocking fee and additional shipping charges for reshipment.

Undeliverable Orders

If an order is returned to us due to an incomplete or incorrect address, or if the package remains unclaimed, the customer will be responsible for:

• The restocking fee, and

• The reshipping cost to the correct address.

Lost or Stolen Packages

Natural Agate is not responsible for packages marked as delivered by the carrier but not received by the customer.
If your tracking shows the package as delivered but you haven’t received it, please contact your local post office or delivery carrier for assistance.

Out-of-Stock Items

If any item in your order is temporarily out of stock, we will notify you promptly.

• Your order may be held until all items are available for a single shipment.

• If you prefer to receive available products first, please contact our support team to arrange a split shipment.

Import Duties and Taxes (For International Orders)

For international deliveries, please note that customs duties, import taxes, or additional fees may apply depending on the destination country.

• These charges are the buyer’s responsibility and must be paid upon delivery.

• Natural Agate has no control over these fees, as they vary by region and customs policy.

Return and Refund Policy

If you wish to return an item, please refer to our Return and Refund Policy.

• All returns must be initiated within the specified period.

• Products must be unused, unopened, and in their original packaging to qualify for a return or exchange.

Acceptance of Terms

By placing an order with Natural Agate, you acknowledge and agree to the terms outlined in this Shipping and Delivery Policy.
This policy is subject to change at any time without prior notice.

Contact Us

For any questions or shipping-related assistance, please contact us at:
Email: info@naturalagate.net