1. Pricing

  • All prices displayed on our website are exclusive of shipping and handling charges.

  • Prices are subject to change without prior notice.

2. Freight & Shipping Terms

  • Shipping and handling charges are extra and will be calculated based on your order.

  • We offer shipping via Air or Sea Cargo depending on your requirements.

  • Orders can be shipped using your preferred shipping account number with companies such as DHL, FedEx, TNT, UPS, etc.

  • We maintain accounts with major shipping providers like DHL and FedEx and can provide competitive shipping rates for your convenience.

  • To receive shipping charges for your order, please complete your purchase through our shopping cart, and we will provide you with the applicable shipping cost.

3. Order Processing

  • Orders are processed after confirmation of payment.

  • Delivery times may vary depending on the shipping method and destination.

  • We are not responsible for delays caused by customs or the shipping company.

4. Risk and Title

  • Risk of loss and title for all products pass to the buyer upon shipment.

5. Returns & Exchanges

  • Returns or exchanges will be accepted only in accordance with our Return & Refund Policy.

  • Damaged or defective items must be reported within 7 days of delivery.

6. Liability

  • Natural Agate products are natural stones and may vary in color, size, and pattern. Variations are not considered defects.

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

7. Governing Law

  • These terms and conditions are governed by the laws of the jurisdiction in which our company is registered.

8. Contact

  • For any questions regarding your order or shipping, please contact us via our Contact Us page or email us at  info@naturalagate.net.